Frequently Asked Questions

We're launching at Boston University in January 2026, then expanding nationwide. Join the waitlist to bring us to your school!

Campus Collective is completely free to join for both vendors and members. We charge a small, transparent service fee only on completed bookings to keep the platform running and secure.

Payments are processed securely through Stripe and held in escrow until the service is completed. Once the member confirms completion, funds are automatically released to your account within 2-3 business days.

We accept all major credit cards, debit cards, and digital wallets through our secure Stripe integration. All payment information is encrypted and never stored on our servers.

Yes. If a service isn't completed as agreed, you can request a refund through our dispute resolution process. Our support team will review the case and mediate a fair resolution for both parties.

Vendors can cash out their earnings once they reach $20 in completed bookings. There are no maximum limits — withdraw your earnings as often as you'd like.

We offer four main categories: Beauty 💅 (nails, hair, makeup, skincare), Fitness 💪 (personal training, yoga, group classes), Academic 📚 (tutoring, editing, study groups), and Lifestyle 🏡 (photography, moving help, organizing, cooking). New categories are added based on student demand.

Click the 'Become an Ambassador' button and fill out the application. Ambassadors help us launch at their school, host pop-ups, recruit vendors, and build community. Perks include early access, leadership experience, merch, and resume-building opportunities!

Vendors earn points for every completed booking, five-star review, and repeat client. Points accumulate throughout the semester, and top performers are featured in the Campus Spotlight. The leaderboard resets each semester to give everyone a fresh start.

Vendors progress through three status levels: Rising Vendor (0-10 bookings), Active Vendor (11-50 bookings), and Top Vendor (51+ bookings). Each level increases your visibility and builds trust with potential clients.

Yes! Use our built-in messaging feature to ask questions, confirm details, or discuss customization before committing to a booking. All conversations are private and secure within the app. Ratings and reviews help keep everyone accountable.

Absolutely! Many students book services and offer their own. You can switch between roles seamlessly in the app.

Complete at least 51 bookings with high ratings and maintain a 4.5+ star average. Top Vendors get priority placement in search results, Campus Spotlight features, and special badges on their profiles.

Yes. All users are verified with university email addresses. Payments are held in escrow, and we have a comprehensive reporting system for inappropriate behavior. Your safety is our top priority.

Simply sign up, complete your vendor profile, and create your first listing. Add photos, write a description, set your price, and configure your availability. Your listing goes live immediately after approval.

Absolutely! Create as many listings as you want across different categories. For example, you can offer both tutoring services and graphic design work — all from one vendor profile.

Browse services, select a vendor, pick an available time slot from their calendar, and pay securely through the app. You'll receive instant confirmation and can chat with the vendor to coordinate details.

If a vendor cancels, you'll receive an immediate full refund. Vendors who frequently cancel may lose their status and visibility on the platform. We take reliability seriously.

Yes, and we encourage it! After each completed booking, you can rate your experience and leave a written review. Honest feedback helps other students make informed decisions and helps vendors improve their services.

Yes! Campus Collective is available on both iOS and Android. Manage your listings, bookings, messages, and payments on the go with full mobile functionality.

Use the report button on any user profile or conversation. Our support team reviews all reports within 24 hours and takes appropriate action, including warnings, suspensions, or permanent bans.