Content Moderation and Review Guidelines

Last updated: December 2025

Campus Collective maintains a safe and trustworthy marketplace through proactive content moderation and community reporting. This policy explains how we review listings, moderate content, and handle user reviews.

1. Listing Approval Process

1.1 How It Works

Pre-Moderation System:

All new listings submitted by vendors are automatically queued for review
Our moderation team reviews each listing before it goes live
Only approved listings are visible to other users
This ensures all content meets our quality and safety standards

Review Timeline:

Most listings reviewed within 24 hours
Complex listings may take up to 48 hours
Vendors are notified once listing is approved or requires changes

1.2 What We Check

Our moderation team reviews listings for:

✅ Accurate and complete descriptions
✅ Clear, appropriate photos
✅ Reasonable pricing
✅ Compliance with prohibited items policy
✅ No inappropriate, offensive, or misleading content
✅ Proper categorization

1.3 Approval Status

Approved:

Listing goes live and is visible to all users on campus
Vendor receives notification
Listing appears in search results and feeds

Rejected:

Listing does not appear publicly
Vendor receives notification with reason for rejection
Vendor can edit and resubmit listing

Pending Changes:

Minor issues that need correction
Vendor asked to make specific edits
Can be resubmitted for faster approval

2. Content Moderation Standards

2.1 What’s Allowed

Campus Collective Service Categories:

Campus Collective focuses on four main service categories that students can offer to each other:

1. Beauty Services:

Nail services (manicures, pedicures, nail art)
Hair services (cuts, styling, coloring, dyeing)
Makeup application
Skincare treatments
Beauty consultations

2. Fitness Services:

Personal training sessions
Yoga classes
Group fitness classes
Workout plans and coaching
Sports coaching
Wellness guidance

3. Academic Services:

Tutoring and study sessions
Test prep and exam review
Language practice and conversation
Study group facilitation
Academic advising and mentoring
Note-taking assistance
Note: Must be legitimate learning assistance, not completing assignments for others

4. Lifestyle Services:

Breakfast delivery
Meal prep services
Room cleaning and organization
Laundry services
Errand running
Pet sitting or dog walking
Event planning assistance
Campus tour services

Listing Requirements:

Clear, honest service descriptions
Appropriate photos showing your work or services
Reasonable pricing based on market value
Campus-relevant offerings only

2.2 What’s Not Allowed

Prohibited Services:

❌ Illegal services or activities
❌ Adult, sexual, or escort services
❌ Academic dishonesty services:
- Essay writing or assignment completion
- Exam taking or test completion
- Plagiarism or cheating assistance
❌ Medical services without proper licensing
❌ Services requiring professional certification (unless properly licensed)
❌ Anything involving drugs, alcohol sales to minors, or controlled substances
❌ Misleading or fraudulent service descriptions
❌ Services that violate campus policies
❌ Inappropriate, offensive, or exploitative services
❌ Personal information or contact details in listings

Prohibited Behavior:

❌ Spam or duplicate listings
❌ Price manipulation or scams
❌ Impersonation or fake accounts
❌ Off-platform payment requests
❌ Harassment or inappropriate messaging

3. Reporting System

3.1 How to Report

In-App Reporting:

Tap the report icon on any listing, message, review, or profile
Select report type (Service Issue, Listing Issue, Message Issue, Review Issue, Profile Issue, Other)
Provide detailed description (10-1,000 characters)
Upload evidence (1-3 photos/screenshots)
Submit for moderation team review

Email Reporting:

Contact support@campuscollective.site
Include details about the issue
Attach relevant evidence
Reference specific listing ID or user

3.2 What You Can Report

Listings:

Prohibited or illegal services
Misleading descriptions or fake photos
Services outside the four allowed categories (Beauty, Fitness, Academic, Lifestyle)
Inappropriate content or unreasonable pricing
Duplicate or spam listings
Academic dishonesty services

Users:

Fake or impersonated profiles
Inappropriate behavior or harassment
Scam attempts or fraud
Off-platform payment requests
Multiple policy violations

Messages:

Harassment or threatening language
Spam or solicitation
Inappropriate content
Off-platform payment requests
Scam attempts

Reviews:

Fake or fraudulent reviews
Offensive or harassing content
Spam or irrelevant reviews
Reviews violating guidelines
Retaliatory or malicious reviews

3.3 Report Review Process

Timeline:

All reports acknowledged immediately in-app
Most reports reviewed within 3-5 business days
Priority reports (safety, harassment) reviewed within 24-48 hours
Complex cases may take longer

Investigation:

Our moderation team reviews all evidence
May request additional information
Examines chat logs, transaction history, and patterns
Considers user history and previous violations

Outcomes:

Content removal (if violates policies)
Warning issued to user
Account restrictions or suspension
Permanent ban (for severe violations)
No action (if report unsubstantiated)

Notification:

Reporter notified of outcome
Reported user notified of action taken (if applicable)
All decisions explained clearly

4. User Reviews and Ratings

4.1 Purpose of Reviews

Reviews help maintain trust and transparency in the Campus Collective community:

Share honest feedback about transactions
Help other students make informed decisions
Recognize excellent vendors
Identify and address issues

4.2 Review Guidelines

When Writing Reviews:

✅ Base reviews on real, completed service transactions
✅ Be honest and specific about your experience
✅ Rate 0.5-5.0 stars (half-star increments)
✅ Focus on:
- Service quality and results
- Punctuality and reliability
- Communication and professionalism
- Value for money
- Overall satisfaction
✅ Include relevant photos of service results (up to 3, optional)
✅ Keep feedback constructive and respectful

Category-Specific Review Tips:

Beauty Services: Comment on technique, cleanliness, results, and whether the service matched expectations

Fitness Services: Mention instructor knowledge, workout effectiveness, energy level, and safety awareness

Academic Services: Note teaching clarity, subject knowledge, helpfulness, and learning outcomes

Lifestyle Services: Highlight reliability, attention to detail, quality of work, and convenience

What’s Not Allowed in Reviews:

❌ Fake, fraudulent, or incentivized reviews
❌ Personal attacks or offensive language
❌ Reviews not based on actual experience
❌ Spam or promotional content
❌ Sharing personal contact information
❌ Discriminatory or hateful content
❌ Retaliatory reviews
❌ Reviews irrelevant to the transaction

4.3 Review Moderation

Automated Checks:

Reviews screened for offensive language
Spam detection algorithms
Pattern recognition for fake reviews

Manual Review:

Flagged reviews reviewed by moderation team
Reported reviews investigated thoroughly
Suspicious patterns examined

Review Removal:

Reviews violating guidelines are removed
Users notified of removal and reason
Repeat violations may result in account penalties

4.4 Reporting Reviews

Vendors Can Report:

Malicious or false reviews
Reviews violating guidelines
Offensive or harassing content
Reviews from non-customers (fake reviews)

How to Report a Review:

Use the in-app report feature on the review
Select “Review Issue” as report type
Explain why the review violates guidelines
Provide evidence if available
Submit for investigation

Investigation Process:

Our team reviews the transaction history
Checks if reviewer actually completed a transaction
Examines chat logs and evidence
Considers reviewer’s history
Makes fair determination based on evidence

Outcomes:

Review removed (if violates guidelines)
Review remains (if legitimate)
Warning to reviewer (if needed)
Account penalties for repeat false reviews

5. Moderation Actions

5.1 Content Actions

Listing Removal:

Prohibited content removed immediately
Vendor notified of removal reason
Can resubmit corrected listing

Message Blocking:

Inappropriate messages filtered or blocked
Users warned about messaging violations
Repeat violations result in messaging restrictions

Review Removal:

Reviews violating guidelines removed after investigation
Both parties notified of outcome

Warning:

First-time or minor violations
Educational notification sent
User informed of policy

Listing Restrictions:

Multiple rejected listings result in temporary posting limits
Must demonstrate compliance before restrictions lifted

Temporary Suspension:

Repeated violations
Moderate policy breaches
Pending investigation of serious allegations
Usually 7-30 days

Permanent Ban:

Severe safety violations
Fraud, scams, or illegal activity
Repeated harassment
Multiple serious policy violations
Permanent removal from platform

5.3 Appeals Process

If You Disagree:

Reply to the moderation decision email
Provide additional context or evidence
Request review by a different moderator

Appeal Timeline:

Appeals reviewed within 3-5 business days
Senior team member conducts independent review
Final decision communicated with detailed explanation

Final Decisions:

Decisions after appeal review are final
Demonstrates good-faith consideration of all evidence

6. Transparency and Fairness

6.1 Our Commitment

Fair Moderation:

All users treated equally under policies
Decisions based on evidence, not assumptions
Context considered in every case
Consistent application of guidelines

Privacy Protection:

Reports handled confidentially
Personal information protected
Evidence used only for investigation purposes
Reporter identity kept confidential (when possible)

Continuous Improvement:

Policies updated based on community feedback
Regular review of moderation decisions
Training for moderation team
Transparency reports (coming soon)

6.2 False Reports

Abuse Prevention:

False or malicious reports are prohibited
Retaliatory reporting not tolerated
Pattern of false reports results in penalties

Good Faith Reports:

Reports made in good faith (even if unsubstantiated) are not penalized
We encourage reporting genuine concerns
Better to report than ignore potential issues

7. Safety First

Campus Collective prioritizes student safety above all:

Zero Tolerance:

Harassment, threats, or violence
Scams, fraud, or illegal activity
Hate speech or discrimination
Exploitation or inappropriate behavior

Immediate Action:

Safety-related reports prioritized
Swift investigation and action
May suspend accounts pending investigation
Cooperate with law enforcement when necessary

Community Standards:

We all share responsibility for maintaining a safe community
Report issues promptly
Follow guidelines and policies
Treat others with respect

8. Contact Moderation Team

For Questions or Appeals:

📧 Email: support@campuscollective.site
⏰ Response: 3 business days (safety issues within 48 hours)
📱 In-App: Use support or report features

For General Inquiries:

📧 Email: contact@campuscollective.site

Summary

✅ Pre-Moderation: All listings reviewed before going live
✅ Quality Control: Manual review ensures safety and accuracy
✅ Easy Reporting: In-app tools to report issues
✅ Fair Process: Transparent investigation and appeals
✅ Safety First: Priority handling for safety concerns
✅ Community Standards: Clear guidelines for all users