Community Guidelines

Last updated: December 2025

Campus Collective is built on trust, respect, and safety among college students. These Community Guidelines ensure a positive and trustworthy marketplace for everyone. By using Campus Collective, you agree to follow these guidelines.

1. Core Principles

1.1 Be Respectful

  • Treat all community members with courtesy and respect
  • Communicate professionally in all interactions
  • Respect different backgrounds, beliefs, and perspectives
  • Use appropriate language and tone

1.2 Be Honest

  • Provide accurate descriptions of items and services
  • Use real photos of what you’re selling
  • Disclose any defects or issues upfront
  • Do not mislead other users with false information
  • Write genuine reviews based on actual experiences

1.3 Be Reliable

  • Honor your commitments as a buyer or seller
  • Arrive on time for scheduled transactions
  • Communicate promptly and clearly
  • Cancel with appropriate notice if necessary
  • Follow through on what you promise

1.4 Be Safe

  • Meet in public, well-lit locations
  • Trust your instincts
  • Do not share sensitive personal information
  • Report suspicious or unsafe behavior immediately
  • Follow safety guidelines for in-person meetings

2. Acceptable Behavior

What We Encourage:

  • ✅ Clear, honest communication
  • ✅ Fair pricing based on market value
  • ✅ Prompt responses to messages
  • ✅ Professional conduct in all interactions
  • ✅ Accurate service descriptions and photos
  • ✅ Timely completion of services
  • ✅ Quality service delivery in four categories: Beauty, Fitness, Academic, Lifestyle
  • ✅ Constructive, honest reviews
  • ✅ Reporting genuine concerns or violations
  • ✅ Helping maintain a positive community

3. Prohibited Behavior

3.1 Respect and Safety Violations

Zero Tolerance:

  • ❌ Harassment or Bullying: Persistent unwanted contact, threats, intimidation
  • ❌ Discrimination: Based on race, gender, religion, sexual orientation, disability, or any protected characteristic
  • ❌ Hate Speech: Offensive language targeting individuals or groups
  • ❌ Threats or Violence: Any threats of physical harm or violent language
  • ❌ Sexual Harassment: Unwanted sexual advances, inappropriate comments, or explicit content
  • ❌ Stalking: Persistent unwanted attention or following behavior
  • ❌ Doxxing: Sharing someone’s private information without consent

3.2 Fraud and Dishonesty

Prohibited Actions:

  • ❌ Scams or Fraud: Attempting to deceive or defraud other users
  • ❌ Fake Listings: Posting services you can’t provide or don’t offer
  • ❌ Misleading Descriptions: False or exaggerated claims about services (fake before/after photos, fake credentials)
  • ❌ Service Misrepresentation: Advertising services outside your skill level or without proper qualifications
  • ❌ Fake Reviews: Writing false reviews or paying for reviews
  • ❌ Identity Fraud: Impersonating another user or creating fake accounts
  • ❌ Price Manipulation: Artificially inflating or manipulating prices

3.3 Platform Abuse

Not Allowed:

  • ❌ Off-Platform Payments: Requesting payment via Venmo, Cash App, Zelle, etc. outside the platform
  • ❌ Spam: Posting duplicate listings, repetitive messages, or unsolicited advertisements
  • ❌ Multiple Accounts: Creating multiple accounts to circumvent rules or bans
  • ❌ Manipulation: Gaming the points system, ratings, or leaderboard
  • ❌ Fee Avoidance: Attempting to avoid platform or payment processing fees
  • ❌ Account Sharing: Allowing others to use your account
  • ❌ Bot/Automation: Using automated tools or bots

3.4 Inappropriate Content

Prohibited:

  • ❌ Adult Content: Sexually explicit or pornographic material
  • ❌ Violent Content: Graphic violence or gore
  • ❌ Illegal Content: Content promoting illegal activities
  • ❌ Offensive Content: Gratuitously offensive or disturbing material
  • ❌ Private Information: Sharing others’ personal contact details, addresses, or sensitive data

3.5 Illegal Activities

Absolutely Forbidden:

  • ❌ Illegal Services: Unlicensed medical services, illegal activities
  • ❌ Academic Dishonesty: Essay writing services, exam completion, assignment completion for others, plagiarism
  • ❌ Unauthorized Professional Services: Services requiring licensing without proper certification
  • ❌ Money Laundering: Using the platform for illegal financial activities
  • ❌ Any Illegal Activity: Actions that violate local, state, or federal laws

4. Reporting Violations

4.1 How to Report

In-App Reporting (Recommended):

  1. Tap the report icon on the listing, message, review, or profile
  2. Select the violation type:
    • Service Issue
    • Listing Issue
    • Message Issue
    • Review Issue
    • Profile Issue
    • Other
  3. Provide a detailed description (10-1,000 characters)
  4. Upload evidence: screenshots, photos, chat logs (1-3 files)
  5. Submit for review

Email Reporting:

4.2 What to Report

You Should Report:

  • Harassment, threats, or abusive behavior
  • Scams, fraud, or suspicious activity
  • Inappropriate or offensive content
  • Off-platform payment requests
  • Fake service listings or misleading descriptions
  • Academic dishonesty services
  • Services outside allowed categories (Beauty, Fitness, Academic, Lifestyle)
  • Discriminatory behavior or hate speech
  • Safety concerns or dangerous situations
  • Unqualified providers offering professional services
  • Any behavior violating these guidelines

4.3 Reporting Process

Timeline:

  • Report received and acknowledged immediately
  • Standard reports reviewed within 3-5 business days
  • Safety/harassment reports prioritized (24-48 hours)
  • Complex cases may take longer

Investigation:

  • Our moderation team reviews all evidence
  • May examine chat logs, transaction history, and user patterns
  • May request additional information from reporter
  • Considers context and user history
  • Makes fair determination based on evidence

Confidentiality:

  • Reports are handled confidentially
  • Reporter identity protected when possible
  • Information used only for investigation purposes
  • Results communicated to reporter

5. Enforcement and Penalties

Campus Collective takes violations seriously. Depending on the severity and frequency of violations, we may take the following actions:

5.1 Warning

First Offense / Minor Violations:

  • User receives an official warning
  • Violation explained and policy clarified
  • User educated about correct behavior
  • No immediate restrictions on account
  • Warning stays on user record

Examples:

  • First-time minor listing error
  • Unintentional policy misunderstanding
  • Minor communication issue

5.2 Content Removal

Immediate Action:

  • Violating listings, reviews, or messages removed
  • User notified of removal and reason
  • Can repost if corrected to comply with guidelines

Examples:

  • Inappropriate listing content
  • Offensive review language
  • Spam or duplicate content

5.3 Listing Restrictions

Temporary Posting Limits:

  • Unable to post new listings for specified period
  • Existing approved listings may remain active
  • Must demonstrate compliance before restrictions lifted
  • Duration: 7-30 days typically

Examples:

  • Multiple rejected listings
  • Repeated listing policy violations
  • Spam or low-quality listings

5.4 Temporary Suspension

Account Suspended for Limited Time:

  • Unable to access account for suspension period
  • Cannot buy, sell, message, or interact on platform
  • All listings hidden during suspension
  • Duration: 7 days to 90 days depending on severity
  • Account reactivated after suspension period if no further violations

Reasons for Temporary Suspension:

  • Repeated warnings ignored
  • Moderate policy violations
  • Multiple cancellations without valid reasons
  • Inappropriate behavior after warning
  • First-time serious (but not severe) violation
  • Pending investigation of serious allegations

Examples:

  • Multiple off-platform payment requests
  • Pattern of unreliable service
  • Repeated inappropriate messaging
  • Multiple listing violations
  • Retaliatory reviews or ratings

5.5 Permanent Ban

Account Permanently Disabled:

  • Immediate and permanent loss of access
  • All listings removed
  • All pending transactions canceled
  • Cannot create new account
  • May forfeit access to funds in escrow (in fraud cases)
  • IP and device ban may be applied

Reasons for Permanent Ban:

  • Severe safety violations (threats, violence, stalking)
  • Fraud, scams, or illegal activity
  • Harassment or hate speech
  • Sexual harassment or inappropriate behavior
  • Multiple serious violations or repeated suspensions
  • Circumventing previous bans
  • Criminal activity reported to authorities

Examples:

  • Physical threats or violent behavior
  • Confirmed fraud or scam operations
  • Persistent harassment after warnings
  • Selling illegal items
  • Multiple account violations
  • Identity theft or impersonation

5.6 Points Deduction (Vendors)

Leaderboard Impact:

  • Vendor cancellations: -25 points
  • Low ratings (≤2.0 stars): -25 points
  • No-show or failed service: -75 points
  • Policy violations: Variable point deductions
  • Multiple violations may result in points reset to zero

6. Appeal Process

If you believe an enforcement action was unfair or made in error, you may appeal.

6.1 How to Appeal

Submit Appeal:

  • Reply to the enforcement notification email
  • Or email support@campuscollective.site with “Appeal” in subject
  • Include your account information
  • Explain why you believe the decision was incorrect
  • Provide any additional evidence or context

6.2 Appeal Review

Process:

  • Different team member reviews the case
  • All evidence reconsidered
  • New information evaluated
  • Independent determination made
  • Decision typically within 3-5 business days

Possible Outcomes:

  • Appeal Granted: Action reversed or reduced
  • Appeal Denied: Original action stands
  • Modified Action: Penalty adjusted based on new information

6.3 Final Decisions

  • Decisions after appeal review are final
  • Shows good-faith consideration of your perspective
  • Further appeals will not be reviewed
  • Repeated frivolous appeals may result in additional penalties

7. False Reports and Report Abuse

7.1 Prohibited Report Behavior

Not Allowed:

  • ❌ Submitting false or malicious reports
  • ❌ Retaliatory reporting (reporting someone who reported you)
  • ❌ Spam reporting (mass reporting to harass)
  • ❌ Using reports to harm competitors

7.2 Consequences

Penalties for False Reporting:

  • First instance: Warning
  • Repeated false reports: Account restrictions
  • Persistent abuse: Temporary suspension
  • Severe cases: Permanent ban

Good Faith Protection:

  • Reports made in good faith (even if unsubstantiated) are not penalized
  • We encourage reporting genuine concerns
  • It’s better to report and be wrong than to not report a real issue

8. Special Safety Policies

8.1 Meeting Safety

For In-Person Transactions:

  • ✅ Meet in public, well-lit locations
  • ✅ Bring a friend if possible
  • ✅ Meet during daytime hours
  • ✅ Let someone know where you’re going
  • ✅ Stay in populated areas
  • ❌ Never meet in private residences with strangers
  • ❌ Never share your exact home address publicly

8.2 Emergency Situations

If You Feel Unsafe:

  1. Remove yourself from the situation immediately
  2. Contact local authorities if necessary (911)
  3. Report to Campus Collective immediately: support@campuscollective.site
  4. Do not continue interaction with the person

Campus Collective Response:

  • Immediate investigation of safety reports
  • Potential immediate account suspension pending investigation
  • Full cooperation with law enforcement
  • Support for affected users

9. Platform Rights

Campus Collective reserves the right to:

  • Investigate any reported violations
  • Access account information and transaction history for investigations
  • Remove content that violates these guidelines
  • Suspend or terminate accounts at our discretion
  • Modify these guidelines at any time
  • Cooperate with law enforcement investigations
  • Take any action necessary to maintain platform safety and integrity

10. Commitment to Community

Our Promise:

  • 👥 Fair enforcement for all users
  • 🔍 Thorough investigation of all reports
  • ⚖️ Consistent application of guidelines
  • 🛡️ Prioritization of user safety
  • 📢 Transparency in our policies
  • 🔄 Continuous improvement based on feedback

Your Responsibility:

  • Follow these Community Guidelines
  • Report violations you observe
  • Treat others with respect
  • Contribute to a positive community
  • Help keep Campus Collective safe for everyone

11. Questions or Concerns

Contact Us:

Summary

✅ Be Respectful, Honest, Reliable, and Safe
❌ No Harassment, Fraud, or Illegal Activity
📱 Report Violations Using In-App Feature
⚠️ Penalties Range from Warnings to Permanent Bans
🔄 Appeals Process Available for Disputed Actions
🛡️ Safety is Our Top Priority

By following these guidelines, you help create a trustworthy and vibrant student marketplace for everyone.

Campus Collective – Building a Safe Student Community
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